Customer Banking Specialist - Lakes Entrance

Commonwealth Bank • Part-time • Lakes Entrance, Victoria, Australia • 21h ago

We are a customer and community focused network of branch colleagues

We are seeking an enthusiastic customer service professional to join our Lakes Entrance branch team

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

36.5 hours per week

Monday , Tuesday and Friday: 8.45am - 5.00pm
Wednesday and Thursday: 9.15am - 5.00pm

You will be joining one of our Multi-Channel Branches!

What is a Multi-Channel Branch?

Between 8:30- 2pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
After 2pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Lakes Entrance Branch, you’ll:

Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Support customers with enquiries, maintenance on accounts and process applications for credit products
Complete Financial Health Checks to assess customers’ financial needs and identify any changes
Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
Excellent communication skills & the ability to articulate financial terms in a clear way
The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

If this role matches your experience and career goals, apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 23/01/2025