Working at Melba Support Services (Melba)
- We support people with disability to live the life they want.
- We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
- Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
- Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy. Melba won the 2023 National Disability Award for Excellence in Service Quality.
Why Join Us?
We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!
General
- Commitment to Melba’s vision, missions, values, human rights framework, and Zero Tolerance
- Compliance with Melba’s Code of Conduct, privacy, workplace health and safety policies and procedures
- A commitment to creating and fostering a workplace free from bullying, harassment, or any form of unreasonable behaviour towards a person, group of people or Melba.
- Conduct all duties and responsibilities in accordance with Melba’s policies and procedures
- Ensuring that all duties, responsibilities, and behaviours support and comply with equal opportunity, cultural diversity and human rights values and expectations.
- Your interactions with co-workers and people supported are culturally appropriate and sensitive to each individual’s needs
- Provide opportunities that support people to live a life of their choosing irrespective of their background and differences
Occupation Health Safety and Wellbeing (OHS&W)
- Take reasonable care for their health, safety, and wellbeing and that of others.
- Observe safe systems of work
- Follow OHS&W policies and procedures
- Report hazards, near misses and incidents in accordance with the agreed incident reporting system
- Contribute to a positive culture in relation to OHS&W and participate in consultative structures
Role Specific
Operating at DDSO-2A level, you will:
- Provide practice support and supervision to other team members.
- Directly support people with disabilities, within their home and community, to participate in a range of life areas (including social, recreational and daily living activities) based on the goals of individual support plans.
- Advocate for people with a disability to improve outcomes.
- Record people supported data, report observations and ensure supported persons records are up to date.
- Contribute to the development and maintenance of support plans.
- Administer medication treatments and therapies or seek appropriate medicalassistance according to prescribed protocols.
- Conduct interviews with people living with a disability, and their family, to ascertaintheir goals and use this alongside an analysis of individual history and circumstances to identify appropriate support and activity (under professional supervision).
- Develop and maintainpeople with a disabilities support plans (including health specific or positive behaviour plans for people with complex needs).
- Provide information, advice and referral, where required, to crisis intervention services for people with a disability, their families, carers and/or service providers.
- Manage a caseload that comprises people with a disability, their families and carers who present with a variety of known and predictable needs (under professional supervision).
- Develop, implement, monitor and review people support plans (under professional supervision).
- Accurately prepare reports, proposals and complete case notes within area of responsibility.
- Provide information for service administration and reports and ensure records (such as accounts) are accurate and up to date.
- Contribute to staff team planning, service functioning and planning, work process improvements, day to day administration.
- Convey information, to people supported and their families, and other people in their lives.
- Identify areas of improvement regardingsupported persons need and house matters.
- Develop options for improving work processes and raise with supervisor.
- Coordinate and negotiate with family members, health services, activity providers, and other community services to help meet daily supported people’s needs and/or to plan support for future requirements.
- Model best practice and support colleagues and, where applicable, community-based direct support staff to understand policies and practice standards in managing complex supported people.
- Use initiative to identify areas of service improvement relating to supported people’s needs.
- Liaise with a range of external agencies including police, court and justice system.
- Work, with access to supervision, in a range of organisational relationships as a senior member of a direct support team in a service with more complex support requirements.
- Exercise discretion in decisions under general guidance from a supervisor and within specified polices and standards and be professionally accountable for these decisions.
- Interpret established protocols and procedures to inform decision making.
- Identify risks to supported people, colleagues, community and self and intervene to minimise risks that might compromise health, safety and wellbeing.
- Under general direction, undertake more complex direct care functions or contribute to the design and implementation of a range of plans where appropriate.
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
- Demonstrate how the actions and outcomes of this role and work unit impact supported people and Melba’s ability to deliver, or facilitate the delivery of, effective support and services
Inclusion at Melba
Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.
