Working at Melba Support Services (Melba)
- We support people with disability to live the life they want.
- We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
- Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
- Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy. Melba won the 2023 National Disability Award for Excellence in Service Quality.
Why Join Us?
We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!
Practice support & governance
- Lead critical inquiry into risk, safety, stability and development, ensuring plans align with legislative and best practice requirements
- Provide expert case advice on complex presentations; lead case reviews and reflective practice to embed evidence informed approaches (e.g. person-centred and trauma-informed practice)
- Champion person-centred active support and Positive Behaviour Support principles appropriate to disability and family contexts
Complex case consultation, risk & safeguarding
- Provide high level consultation on risk assessment/management and escalation; contribute to quality case planning and review processes
- Ensure practice is culturally safe and inclusive, and promotes participation of people we support and families/guardians in decisions in a human rights based framework
Quality practiceaudits & continuous improvement
- Conduct practice audits and translate findings into improvement plans and targeted coaching
- Maintain systems that support service and quality standards, targets and compliance; monitor and report on outcomes
People leadership & capability building
- Design and deliver professional development, mentoring and coaching to lift capability at all levels; foster a culture of reflective practice and high expectations
- Model collaborative, empowering leadership that brings out the best in multidisciplinary teams
- Analyse current practice, identifying trends and gaps in services, to determine areas for potential capability uplift.
- Partner with and foster a culture of alignment with outcomes teams to build internal capability in person centred active support, positive behaviour support, and human rights principlesappropriate to working with people with disability.
Stakeholder, community & internal customer engagement
- Build purposeful relationships with internal teams and external partners; represent Melba at sector forums and stakeholder meetings
- Support end-to-end internal customer experience (from enquiry to exit) by collaborating on service design, timely responses and fit-for-purpose supports that align with NDIS funding and pricing arrangements
Data, reporting & insights
- Use data and case insights to inform service improvements; prepare concise reports and evaluations for governance and decision-making
Your Background (Skills and attributes)
- Highly desirable relevant tertiary qualification in Social Work, Psychology, Occupational Therapy, Speech Pathology, Special Education, or related human services/behavioural sciences is required or working towards the achievement of tertiary qualification.
- Practice expertise across disability services including risk assessment, safety planning and complex casework; strong trauma‑informed lens
- Quality & compliance mindset (audits, case reviews, improvement planning, reporting)
- Capability building: proven training, coaching and mentoring skills across multidisciplinary teams
- Experience in leading and developing multidisciplinary teams, fostering collaboration, accountability, and high-performance cultures.
- Stakeholder engagement & internal customer focus; collaborates with partners; supports end‑to‑end internal customer journey and service quality
- Communication & influence: excellent written/verbal skills; facilitation of reflective practice; ability to negotiate and exercise influence
- Values alignment: human‑rights centred, respectful, collaborative, culturally safe and inclusive
- Desirable- Post‑graduate training in disability, trauma‑informed practice, PBS or related clinical frameworks
- Legislative & Framework Knowledge: Working knowledge of the Disability Act 2006 (Vic) and the NDIS Quality and Safeguarding Framework, with practical application in service delivery.
- Demonstrated ability to lead organisational and systemic change that fosters inclusive, responsive cultures and enhances the rights, inclusion, and quality of life for people with disability.
Requirements
- A current NDIS Worker Screening and Working with Children Check.
- The ability and relevant driver’s license to perform travel and work a variety of shifts, including weekends. Position may also require working active nights.
- Compliance with OHS&W regulations, legislation, and Policies and Procedures is required.
- Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.
Occupation Health Safety and Wellbeing (OHS&W)
- Take reasonable care for their health, safety, and wellbeing and that of others.
- Observe safe systems of work.
- Follow OHS&W policies and procedures.
- Report hazards, near misses and incidents in accordance with the agreed incident reporting system.
- Contribute to a positive culture in relation to OHS&W and participate in consultative structures.
Inclusion at Melba
Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.
