Front Office Receptionist

• Be part of a premium coastal resort known for exceptional guest experiences
• Join a professional and welcoming front office team in a stunning Inverloch setting
• Build your hospitality career with RACV, a trusted and iconic leisure brand

About Us

Set against the picturesque Bass Coast, RACV Inverloch Resort offers a premium destination where guests can relax, unwind and enjoy memorable coastal escapes. As the welcoming face of the resort, you’ll play an important role in delivering a smooth and enjoyable experience from arrival through to departure. This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in providing genuine, high-quality service.

At RACV, we’re proud to be a member-owned organisation with a strong reputation for delivering exceptional experiences. We offer a supportive team environment, opportunities to grow your hospitality career and the chance to work in one of Victoria’s most scenic coastal destinations.

About the Role

• Welcome members, guests and visitors with a warm, professional and polished approach
• Manage check-in, check-out, bookings, enquiries and front desk administration
• Handle payments and maintain accurate records in line with operational procedures
• Promote resort facilities, services and local experiences to enhance the guest stay
• Liaise with internal teams to ensure a seamless and memorable guest experience
• Support the smooth day-to-day operation of reception while maintaining presentation and service standards

About You

• Experience in customer service, ideally in hospitality or accommodation
• A genuine passion for delivering exceptional guest experiences
• Strong communication skills and the ability to build rapport quickly
• Confident managing multiple tasks in a busy environment
• Strong attention to detail and administration skills
• Flexible, reliable and a team player
• Available to work across a 7-day roster, including weekends

Experience with a hotel or resort booking system such as OPERA will be highly regarded, as will qualifications in Hospitality, Tourism or a related field.

This is a great opportunity to join a trusted and iconic brand, build your hospitality career and be part of a workplace guided by Integrity, Accountability, Collaboration and Trust.

Flexibility is required due to the 7-day nature of resort operations, including weekends and occasional unscheduled or on-call duties.

Please note: A police check and Working With Children Check will be required as part of the recruitment process.