Caretaker

Ingenia • Full-time • Inverloch, Victoria, Australia • 1d ago

We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.

Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

About the Location

Enjoy a relaxed, seaside stay at BIG4 Ingenia Holidays Inverloch! Only 90 minutes’ drive from Melbourne’s CBD, this serene destination offers an array of accommodation options including everything from cabins and luxury villas to caravan sites and campsites, surrounded by some of Victoria’s most beautiful seaside scenery only a short walk away.

About the Role

The Caretaker is responsible for the provision of services to residents and guests outside of ordinary business hours, overnight and on weekends when minimal staff are rostered on.

Shifts will operate on a rotating roster with weekend work and overnight stays on rotation.

Key Accountabilities

Assist guests with all questions and reasonable requests.
Greet, register, and assign rooms to guests.
Make and confirm reservations.
Contact housekeeping or maintenance when residents/guests report problems.
Advise housekeeping staff when rooms have been vacated.
Use of computer programmes to maintain databases in relation to guests and residents.
Attend to matters outside of office including but not limited to noise complaints, supplying linen, washing tokens, change for games room, replacing light bulbs/heaters/kettles, electricity faults/safety switches and key to BBQ.
Cleaning of cabins as required.
Cleaning of tourist amenities including campers, kitchen, laundry, pool, and BBQs (if applicable).
Locking up of cabins, common areas and gates once vacated.
Attend to pool area after hours (if applicable).
Carry out routine walk around and perimeter checks.
Conduct grounds and maintenance duties when directed by Park or Community Manager.
Take responsibility for the night phone when on call and not rostered on, acting as the first point of contact when the office is closed.
Perform overnight stays to provide prompt check in assistance to guests outside of ordinary business operating hours.

About You

Current First Aid Certificate
National Police check
Fire and Emergency Evacuation Accreditation
Strong computer literacy skills
Planning and organisational abilities
Confident in decision making and able to work with minimal supervision.
Excellent written and verbal communication skills.
Excellent customer service skills.
Articulate and well spoken.
Proactive team player.
Well organised and time conscious.
Confident and proficient at dealing with people.

Benefits

Security of working for an ASX listed organisation
Varied and unique role
Challenging and rewarding career

If you wish to join a successful team in a growing company, please apply and submit your resume.

Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application. Applicants must have a passport or birth certificate and photo ID to evidence this requirement. You will be required to complete a National Police History Check for this role.

Culture and Benefits

In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now! We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.