Customer Service Officer - Claims Consultant

Customer Service Officer - Claims Consultant

Location: Traralgon, VIC

Full-time | Hybrid

Salary $61,500k plus super

We're looking for customer-focused Claims Consultants to join a supportive team in Traralgon. We currently have two full-time opportunities available: one permanent position and one 12-month fixed-term contract. If you enjoy administration, problem-solving and delivering great customer service, this could be the role for you.

About the Role

You'll manage warranty claims from lodgement through to completion while providing exceptional service to customers, dealerships, repairers and industry partners.

Key responsibilities include

• Processing warranty claims within policy guidelines.

• Managing claims records and supporting documentation.

• Handling inbound and outbound customer calls.

• Liaising with customers, repairers, dealerships and external assessors.

• Reviewing repair information, labour times and parts pricing.

• Coordinating roadside assistance when required.

• Communicating claim outcomes professionally and accurately.

About You

You'll bring:

• Previous administration and customer service experience.

• Strong communication and organisational skills.

• Excellent attention to detail.

• The ability to manage multiple tasks in a fast-paced environment.

• A professional, customer-first approach.

Experience in claims, insurance, automotive or warranty administration is highly regarded but not essential.

What's on Offer?

• Full-time opportunities available (1 x Permanent and 1 x 12-Month Fixed-Term Contract).

• Supportive team environment.

• Training and ongoing development.

• Career progression opportunities.

• Traralgon office location.

Apply today! For any enquiries, please contact DFP Recruitment Gippsland on 03 5176 3140.