Customer Service and Activities Coordinator - Dalkeith Heights

Empowered to Shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we're transforming the experience of ageing through collaboration, new ideas and investment in people and services.

Our Team

Our Retirement Living team creates vibrant, welcoming communities where older people can live independently while staying connected and supported. Working closely with residents, families, visitors and community partners, our team is committed to delivering exceptional customer experiences and meaningful lifestyle opportunities that enhance health, wellbeing and social connection.

You'll be part of a friendly and collaborative environment where no two days are the same. From providing outstanding front-of-house service to coordinating engaging activities and community programs, you'll play an important role in helping residents live fulfilling and connected lives. Be uplifted by genuine relationships, supportive leadership and opportunities to make a real difference every day.

The Role

We are looking for an experienced Customer Service Officer & Activities Coordinator to join our Retirement Living team in our Dalkeith Heights Retirement Village in Traralgon.

In this diverse and rewarding role, you will:

• Full time, maximum term contract from 7th December 2026 to 7th June 2027 (possible opportunity for extension)
• Deliver exceptional customer service to residents, families, visitors and prospective residents
• Serve as the welcoming first point of contact through reception and administrative support functions
• Coordinate engaging lifestyle, recreation and community programs that promote resident wellbeing and social connection
• Support village operations through administration, record management, bookings and system maintenance
• Build positive relationships with residents, families, volunteers and community stakeholders

About You

To be successful in this role, you will have:

• Experience in reception, administration or customer service within a customer-focused environment
• Demonstrated ability to plan and coordinate activities, events or lifestyle programs
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders
• Strong computer literacy, including experience using Microsoft Office and customer management systems
• A genuine passion for working with older people and delivering person-centred services

All persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement. You can find out more information here.

Why Benetas?

• Opportunity to make a genuine difference in the lives of older Victorians every day
• Not-for-profit salary packaging up to $18,550 per annum to reduce tax and increase your take-home pay
• Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs and our Scholarship Program
• Recognition and Awards – Celebrate your achievements through peer and Benetas recognition programs

Join us on our fulfilling journey as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care.

Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and wellbeing are a priority, and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us in everything we do.

Interested in developing a career with Benetas? APPLY NOW!

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.

We are not currently accepting applications from recruitment agencies.