Customer Service Consultant

We take pride in being an all-Australian-based telco and tech business. We don’t want to be like the rest, we want to change the game and provide our customers with the best experience possible. Just look at our reviews.

In this role, you will provide first-class support to our residential customers. We will give you all the training you need to be able to help our customers and progress your career.

This is a call-centre based role - you will be taking inbound calls and help with anything from basic troubleshooting to fault finding. We want to empower you to problem solve and deliver our customers the best experience possible.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

 

Join us as we continue to grow and make a mark as the 5th largest telco in Australia!

Why work for Aussie? 

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

• Don't be ordinary, be awesome

• Think BIG

• No bullsh*t

• Be good to people

• Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.  

But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

• Discounted internet up to the value of $109 per month

• 20% off our Mobile services 

• Day to day benefits like Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more

• Celebrating you! With monthly rewards and recognition

• Internal training and resources for you to continue to learn, grow and achieve your career goals

• Yearly allowance for amazing Aussie merch

• Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you

In this role, you will work 8‑hour shifts in our call centre on a rotational roster between 8am and 12am, Monday to Sunday, including public holidays.

All team members are required to commit to 37.5 hours per week (full‑time equivalent).

• An interest in learning about the telco industry (experience is helpful but not essential)

• A genuine curiosity about IT and technology

• A background in accounts or customer service

• Confident computer skills and comfort with basic data entry

• Warm, clear communication with a collaborative, empathetic approach

How will you support our “Why?”

• Creating positive customer experiences while meeting service standards

• Supporting customers with account and technical enquiries across multiple channels

• Managing calls with care and attention

• Gently troubleshooting non‑service‑related issues

• Navigating challenging conversations professionally and escalating when needed

• Following supportive help desk processes, account procedures, and privacy guidelines

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at 🔒 Click to reveal email

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!