Billing Officer
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 4th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let’s talk about you
To be successful in this role you will possess:
At least 2 years in a similar commercial environment
Understanding of invoice structures, contract terms, and billing principles
Strong administrative, procedural, and organisational skills with a high level of accuracy and attention to detail
Demonstrated proactive approach to working independently and within a team
Intermediate to advanced Excel skills
Excellent written and oral communication skills
A knack for solving problems and thinking like a leader
Adaptability and willingness to learn new systems and processes quickly
How will you support our “Why?”
As a key member of our Finance team, you’ll be responsible for ensuring our customers are billed accurately and on time each month. Here’s a snapshot of what your day-to-day will look like:
Generate invoices and credit notes accurately, ensuring all month-end deadlines are met
Respond to customer account enquiries with a professional, helpful, and positive approach
Support the Sales team with account reviews and provide relevant insights
Collaborate with the Billing Manager to review invoices, credits, cancellation requests, and account reconciliations
Investigate billing disputes clearly with the confidence to escalate issues where required
Liaise with internal teams (Finance, Sales, Operations, Customer Service) to resolve billing issues
Maintain billing systems and ensure data integrity across platforms
Maintain accurate and up-to-date customer contact details
Calculate and process contract termination fees and payout amounts
Assist with other related tasks as required
Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!
