Service Advisor

About CMV Truck and Bus
 
CMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) and have over 500 employees with 8 main dealerships across Victoria. We sell trucks and buses and provide service and parts for our complete range as the authorized dealer network.

CMV Truck and Bus is a subsidiary of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 91 years of operation and experience. We have over 2,100 staff nationally and continue to grow, promoting from within and working with some of the best in the business.   

We are seeking an enthusiastic Service Advisor to fill a full-time permanent position, Monday to Friday working the hours of 8AM to 4PM – Saturday 8AM - 12PM (one per month) -  overtime available. 

Does this sound like you? You are the first point of contact for our customers, ensuring we are delivering an exceptional high level of customer service through accurate interpretation and prompt resolution for all repairs and maintenance, with a professional and bubbly personality.

If you are a self-motivated and well-presented person who enjoys working in a highly skilled, friendly and professional team, then please apply. This role offers opportunity to learn, grow and advance your career with an exciting, vibrant and growing company. 

Duties & Responsibilities

• Greet and assist customers in person or by phone to determine the customer’s needs and vehicle data
• Document customer needs accurately via repair orders and define the scope and type of work required
• Present service offers to customers, and offer additional services, benefits and/or parts at every opportunity
• Book appointments according to customer needs and workshop utilisation capacity
• Liaise with service technicians & follow up on customer vehicles during the course of the repair
• Quote, clarify method of payment and communicate to our customers any additional repairs where required 
• Prepare and invoice customer jobs in an accurate and timely manner
• Handle and process warranty/contract maintenance claims
• Ensure customer service matters are dealt with promptly and efficiently
• Practice and promote company WHS policies and processes at all times
• Work Saturdays on a roster

Skills & Experience

• Year 12 or equivalent
• Trade qualification or demonstrated industry experience preferred
• Sound administrative & clerical skills and organisational skills
• Strong interpersonal, communication and attention to detail 
• Ability to thrive in a fast-paced environment, to work autonomously and as a team
• Drivers Licence

What we can offer you

In return for your dedication and commitment you will receive excellent benefits: 

• FREE onsite barista coffee
• Competitive and above award hourly rate $$$, plus overtime is available
• Ongoing training and development opportunities and an opportunity to build a success long term career
• Generous parental leave and study leave policies
• Volunteer leave opportunities
• Annual company dinners, picnics and wellbeing initiatives
• CMV Care powered by Sonder, providing 24/7 wellbeing, safety and support
• Opportunities to support community initiatives through the CMV Foundation
• Enjoy annual company dinners and picnics
• The career opportunities that come with being part of the wider CMV Group

At CMV Truck & Bus, we believe our people are our greatest asset. Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect.  We apply these in equal measures to not only our employees but also our customers and the community.

If you have the skills and experience necessary and want to become an important part of our successful team, then please click "Apply" to submit your cover letter and resume.

Current CMV employees, please apply through your internal career site. 

Please note: By clicking Apply now, you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process.