Financial Counsellor

Make a real difference

Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.

• Location: Bairnsdale
• Work type: Part Time, Maximum Term (0.6 FTE)
• Salary: $58.37 per hour - Level 6/PP1 SCHADS Award + Superannuation + NFP Salary Packaging 
• Working Model: On Site

About the role

As an accredited Financial Counsellor, you will have specific knowledge about the credit, bankruptcy and debt collection laws, concession frameworks and industry hardship practices.   

You will provide direct casework through office-based, outreach and phone-based services, assisting clients to prioritise debts, access hardship arrangements, advocating and negotiating with creditors, lodge internal and/or external disputes, connect with appropriate support services and administering emergency relief (if applicable). 

This role sits within a new integrated Financial Counselling and Family Violence team, working closely with Family Violence Practitioners, community services and the local St Vincent de Paul Assistance Centre. Together, the team provides coordinated, person-centred support that responds to the financial, social and safety needs of clients and helps them achieve greater stability and independence. 

Accredited Financial Counsellors and practitioners working towards accreditation are encouraged to apply. Financial Counsellors in Training will receive supervision, mentoring and support from the Senior Financial Counsellor to develop their practice and meet accreditation requirements. 

Qualification

• Diploma in Community Services (Financial Counselling), or currently completing the qualification and working towards accreditation. 

• Member of (or eligible for membership with) Financial Counselling Victoria (FCVic). 

• Valid Victorian Driver Licence. 

About You

You are a compassionate and client-focused practitioner who is committed to supporting people experiencing financial hardship and disadvantage. Your skills and capabilities will include: 

• High degree of interpersonal and communication skills, both written and verbal. 

• Self-motivated with the capacity to work autonomously and manage priorities, time and workload. 

• Ability to manage a caseload and work effectively in complex or crisis-driven environments. 

• Excellent communication and stakeholder engagement skills. 

• Commitment to collaborative practice and contributing to a positive team culture. 

• Resilience, sound judgement and a client-centred approach to service delivery. 

We welcome applicants who are committed to collaborative, integrated service delivery and supporting people with complex needs. 

Why join Vincentcare?

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Career Development opportunities
• Employee Assistance Program
• We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

VincentCare is a leading community-focused organisation dedicated to supporting people experiencing disadvantage, including homelessness and those impacted by family violence.  We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion. 

VincentCare has over three hundred dedicated, talented and enthusiastic staff working across a range of programs and services and offers a number of benefits including career development opportunities; salary packaging; study leave; family friendly, flexible working environment.

VincentCare is committed to demonstrating the principles of self-determination, reconciliation, intersectional inclusion, equity, and social justice.  This means that we will resolutely:

• Take specific steps to ensure that all staff, volunteers and clients feel valued and are treated with dignity and respect.
• Celebrate people’s diverse physical and cognitive abilities, mental or cognitive health status, cultural background and ethnicity, gender identity, sex characteristic, sexual orientation, age, faith or non-faith.
• Critically review our work to identify disadvantages and we actively seek to place the voices and expertise of marginalised people at the centre of our actions when improving our inclusion strategies.
• Lead by example in how we challenge disadvantage and contribute to a more equitable world which is free from discrimination and marginalisation.

 Want to know more?

• www.vinnies.org.au/vic
• LinkedIn – Vinnies Victoria 
• @VinniesVictoria

How to apply

If this sounds like the right opportunity for you, we’d love to hear from you.

Please submit:

• Your CV
• A short cover letter outlining your suitability

Applications close: 24th November 2026

Please note: applications will be reviewed as they are received and the role may close earlier. We encourage you to submit your application as soon as possible. 

Important information

• Pre-employment checks are required (including National Police Check, Working With Children Check and right to work)
• We are committed to child safety
• We value diversity and inclusion and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds

No agencies please.

Where good happens #Goodworks