Senior Financial Counsellor

Make a real difference

Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.

Location

Bairnsdale

Work type

Part Time, 0.7 FTE (Fixed term 24 months)

Salary

$63.13 per hour - Level 7/PP1 SCHADS Award + Superannuation + NFP Salary Packaging 

Working model

On Site

About the role

As an accredited Financial Counsellor, you will have specific knowledge about the credit, bankruptcy and debt collection laws, concession frameworks and industry hardship practices. You will be expected to provide direct case work in either in-office, outreach or via phone and support clients by prioritising debt; accessing hardship variations; advocating and negotiating with creditors; lodging disputes both within internal and/or external dispute resolution practices; making relevant referring to other services; and administering emergency relief (if applicable).

About you

• Your skills and capabilities will include: 
• Demonstrated experience in financial counselling, including advocacy, complex casework and supporting clients experiencing financial hardship. 
• Experience leading, mentoring or supervising staff, with the ability to foster a positive, accountable and collaborative team culture. 
• High degree of interpersonal and communication skills, both written and verbal. 
• Excellent stakeholder engagement skills, with the ability to build effective partnerships across community, legal, family violence and support services. 
• Self-motivated, with the capacity to work autonomously and effectively manage competing priorities, time and workload. 
• Ability to work in crisis-driven environments while managing a complex caseload. 
• A commitment to reflective practice, continuous improvement and achieving high-quality client outcomes. 
• Contributes positively to team outcomes and creates an environment where staff feel supported, empowered and engaged. 
• Resilient and able to persevere through challenges, change and complexity. 

This role provides operational line management and practice support to a small integrated Financial Counselling and Family Violence team.  

While the role works closely with family violence practitioners and services, specialist family violence expertise is not a requirement for applicants. Specialist family violence practice supervision will be provided externally to the Family Violence Practitioner to ensure best-practice, specialist support and professional development.  

We welcome applications from experienced Financial Counsellors who are interested in leading a team and working collaboratively across both financial wellbeing and family violence service settings. 

Qualification

• A degree level qualification in the field of social work, family violence, community services or a related discipline aligned with Victoria's Mandatory Minimum Qualifications for Specialist Family Violence Practitioners. (effective 31 March 2026) 

• A valid Victorian Driver Licence. 

Why join Vincentcare?

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Career Development opportunities
• Employee Assistance Program
• We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

We are a leading community-focused organisation dedicated to supporting people experiencing disadvantage, including homelessness and those impacted by family violence.  We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.

VincentCare has over three hundred dedicated, talented and enthusiastic staff working across a range of programs and services and offers a number of benefits including career development opportunities; salary packaging; study leave; family friendly, flexible working environment.

VincentCare is committed to demonstrating the principles of self-determination, reconciliation, intersectional inclusion, equity, and social justice.  This means that we will resolutely:

• Take specific steps to ensure that all staff, volunteers and clients feel valued and are treated with dignity and respect.
• Celebrate people’s diverse physical and cognitive abilities, mental or cognitive health status, cultural background and ethnicity, gender identity, sex characteristic, sexual orientation, age, faith or non-faith.
• Critically review our work to identify disadvantages and we actively seek to place the voices and expertise of marginalised people at the centre of our actions when improving our inclusion strategies.
• Lead by example in how we challenge disadvantage and contribute to a more equitable world which is free from discrimination and marginalisation.

 Want to know more?

Homelessness & Housing Services | VincentCare

/VincentCareVictoria

/VincentCareVictoria

/VincentCareVictoria

@VincentCareVictoria

How to apply

If this sounds like the right opportunity for you, we’d love to hear from you.

Please submit:

• Your CV
• A short cover letter outlining your suitability

Applications close: 29th November 2026

Please note: applications will be reviewed as they are received and the role may close earlier. We encourage you to submit your application as soon as possible.

Enquiries may be made to Marie Murfet – Hume Community Hub Manager E: 🔒 Click to reveal email  T: 03 5825 9400 M 0407095 70

Important information

• Pre-employment checks are required (including National Police Check, Working With Children Check and right to work)
• We are committed to child safety
• We value diversity and inclusion and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds

No agencies please.

Where good happens #Goodworks