Field Service Coordinator

Step into a key role at the heart of our Traralgon branch.

We’re on the search for a technically minded and customer focused individual to step into the fast paced role of Field Service Coordinator - someone ready to play a vital part in the smooth delivery of service operations within our Traralgon Field Service team.

At William Adams, your career is more than a job - it’s a pathway. You’ll be part of a supportive team culture that values initiative, thrives on collaboration, and provides clear opportunities for development into leadership roles across our Service and Branch networks.

With 100 years as a Caterpillar dealer behind us, this is your chance to help shape the next century of customer excellence.

Reporting to the Service Supervisor, in this front-line position you’ll be a key link between our customers, technicians, and wider service team - juggling bookings, fielding technical queries, coordinating work orders, and ensuring every job runs on time and to the highest standard. Experience in earthmoving repairs will be a big advantage, helping you to quickly understand customer needs and support our techs with confidence.

Ready to take the next step and drive your future forward?

ABOUT THE ROLE 

What a day typical day will look like:

• Booking and scheduling work in progress
• Providing clear, accurate and timely information for job progress
• Coordinating, scheduling and allocation of jobs to our technicians
• Managing invoices to ensure pricing and product/machine component details are clear
• Effectively liaising with other departments to deliver effective solutions

ABOUT YOU

You will utilise your knowledge gained from your industry related background and pride yourself on outstanding customer service, as well as your organisational skills.

To be successful in this role you will require the following skills and attributes:

• Ability to develop and maintain long term internal and external relationships
• Capable to manage multiple tasks and prioritise effectively within a high-pressure environment
• Mechanical aptitude essential and a background in earthmoving is preferable
• Effective communication and collaboration skills
• Coordination experience within a similar industry
• CAT dealer experience would be advantageous, but not essential  
• A strong commitment to safety, health & environment procedures
• Qualified Diesel Mechanic (preferred but not essential)

WHY JOIN US?

Working alongside an iconic brand is just one part of what makes a career with us rewarding. At William Adams our people, and their safety, genuinely matter. We foster a supportive and inclusive culture where people feel valued and take pride in the work they do.

We can offer you…

• A competitive salary package with annual salary and performance reviews
• Ongoing career and development opportunities
• Recognition and genuine appreciation through a variety of formal and informal programs
• Plus, a range of perks including novated leasing, purchased leave and partner discounts across banking, health insurance, and fitness

Want to know more? Call David in our Talent Acquisition Team on 03 9566 0691 with any questions.